/* ============================================================
   INSTITUCIONAL — TecnoFink
   Estilo das páginas Canal de Ética e Política de Privacidade.
   Segue o padrão das páginas internas (Quem Somos): hero navy,
   Poppins nos títulos, JetBrains Mono nas etiquetas, acentos azuis.
   ============================================================ */
:root {
  --bg: #FFFFFF;
  --bg-2: #F4F5FA;
  --bg-wash: #EAEEFB;
  --bg-navy: #0c0059;
  --bg-navy-2: #08003E;
  --line: #E5E5EA;
  --line-2: #D4D4DA;
  --line-on-navy: rgba(255,255,255,0.10);
  --ink: #18182A;
  --ink-2: #4A4A5A;
  --ink-3: #8E8E9A;
  --ink-on-navy: #FFFFFF;
  --ink-on-navy-2: rgba(255,255,255,0.72);
  --ink-on-navy-3: rgba(255,255,255,0.45);
  --accent: #0c0059;
  --accent-2: #1F1675;
  --accent-soft: rgba(12, 0, 89, 0.06);
  --blue: #4F74F0;
  --accent-bright: #5b8def;
  --warn: #E85D2E;
  --warn-soft: rgba(232, 93, 46, 0.07);
  --ok: #2DBA70;
  --grid: rgba(12, 0, 89, 0.025);
  --radius: 14px;
}
* { box-sizing: border-box; margin: 0; padding: 0; }
html { scroll-behavior: smooth; }
body {
  background: var(--bg); color: var(--ink);
  font-family: 'Manrope', sans-serif; font-size: 16px; line-height: 1.55;
  overflow-x: hidden; -webkit-font-smoothing: antialiased;
  background-image: linear-gradient(var(--grid) 1px, transparent 1px), linear-gradient(90deg, var(--grid) 1px, transparent 1px);
  background-size: 64px 64px; background-position: -1px -1px;
}
.container { max-width: 1320px; margin: 0 auto; padding: 0 32px; }
a { color: var(--accent); }
:focus-visible { outline: 3px solid var(--accent-bright); outline-offset: 2px; }
.sr-only { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; }

/* ---------- HERO (navy, igual às páginas internas) ---------- */
.inst-hero {
  padding: 150px 0 80px; position: relative; overflow: hidden; color: var(--ink-on-navy);
  background:
    radial-gradient(ellipse 900px 600px at 82% 16%, rgba(79,116,240,0.30), transparent 60%),
    linear-gradient(180deg, var(--bg-navy) 0%, var(--bg-navy-2) 100%);
  border-bottom: 1px solid var(--line-on-navy);
}
.inst-hero::after {
  content: ''; position: absolute; inset: 0; pointer-events: none;
  background-image: linear-gradient(rgba(255,255,255,0.035) 1px, transparent 1px), linear-gradient(90deg, rgba(255,255,255,0.035) 1px, transparent 1px);
  background-size: 64px 64px;
  mask-image: linear-gradient(180deg, black, transparent 90%); -webkit-mask-image: linear-gradient(180deg, black, transparent 90%);
}
.inst-hero .container { position: relative; z-index: 1; }
.inst-hero.compacto { padding: 130px 0 56px; }
.breadcrumb {
  display: flex; align-items: center; gap: 10px; flex-wrap: wrap;
  font-family: 'JetBrains Mono', monospace; font-size: 0.74rem; letter-spacing: 0.06em; text-transform: uppercase;
  color: var(--ink-on-navy-3); margin-bottom: 40px;
}
.breadcrumb a { color: var(--ink-on-navy-3); text-decoration: none; transition: color .2s; }
.breadcrumb a:hover, .breadcrumb-current { color: var(--accent-bright); }
.breadcrumb-sep { opacity: 0.5; }
.page-tag {
  display: inline-flex; align-items: center; gap: 14px; margin-bottom: 28px;
  font-family: 'JetBrains Mono', monospace; font-size: 0.78rem; letter-spacing: 0.08em;
  text-transform: uppercase; font-weight: 500; color: var(--accent-bright);
}
.page-tag::before { content: ''; width: 32px; height: 2px; background: var(--accent-bright); }
.inst-hero h1 {
  font-family: 'Poppins', sans-serif; font-weight: 600;
  font-size: clamp(2.4rem, 5.8vw, 4.6rem); line-height: 1.02; letter-spacing: -0.03em;
  color: var(--ink-on-navy); max-width: 960px; margin-bottom: 24px;
}
.inst-hero.compacto h1 { font-size: clamp(2.1rem, 4.6vw, 3.4rem); }
.inst-hero h1 em { font-style: italic; color: var(--accent-bright); }
.inst-hero-sub { font-size: 1.15rem; color: var(--ink-on-navy-2); max-width: 700px; line-height: 1.6; }
.inst-hero-cta { display: flex; gap: 14px; flex-wrap: wrap; margin-top: 40px; }

/* ---------- BOTÕES (mesmos do site) ---------- */
.btn-primary, .btn-secondary {
  font-family: 'Manrope', sans-serif; font-size: 0.95rem; text-decoration: none; cursor: pointer;
  display: inline-flex; align-items: center; justify-content: center; gap: 10px; border-radius: 999px;
  transition: transform .2s, background .2s, box-shadow .2s, border-color .2s, color .2s;
}
.btn-primary { background: var(--accent); color: #fff; padding: 16px 28px; font-weight: 700; border: none; }
.btn-primary:hover { background: var(--accent-2); transform: translateY(-2px); box-shadow: 0 12px 28px rgba(12,0,89,0.25); }
.btn-primary[disabled] { opacity: .6; cursor: progress; transform: none; box-shadow: none; }
.btn-secondary { border: 1px solid var(--line-2); background: var(--bg); color: var(--ink); padding: 15px 26px; font-weight: 600; }
.btn-secondary:hover { border-color: var(--accent); color: var(--accent); }
.inst-hero .btn-primary { background: var(--accent-bright); color: #08003E; }
.inst-hero .btn-primary:hover { background: #7ba3f3; box-shadow: 0 12px 28px rgba(91,141,239,0.35); }
.inst-hero .btn-secondary { background: rgba(255,255,255,0.06); border-color: rgba(255,255,255,0.22); color: #fff; }
.inst-hero .btn-secondary:hover { border-color: var(--accent-bright); color: var(--accent-bright); }
.btn-link { background: none; border: none; color: var(--accent); font: inherit; font-weight: 700; cursor: pointer; text-decoration: underline; text-underline-offset: 3px; padding: 0; }

/* ---------- SEÇÕES ---------- */
.inst-section { padding: 96px 0; position: relative; border-bottom: 1px solid var(--line); }
.inst-section.wash { background: radial-gradient(ellipse 820px 560px at 88% 6%, rgba(79,116,240,0.14), transparent 60%), var(--bg-wash); }
.inst-section.clara { background: radial-gradient(ellipse 820px 560px at 12% 8%, rgba(79,116,240,0.10), transparent 60%), var(--bg); }
.section-head { display: grid; grid-template-columns: 220px 1fr; gap: 60px; margin-bottom: 56px; align-items: end; }
.section-num { font-family: 'JetBrains Mono', monospace; font-size: 0.85rem; color: var(--blue); letter-spacing: 0.08em; font-weight: 500; text-transform: uppercase; }
.section-num::before { content: ''; display: block; width: 36px; height: 2px; background: var(--blue); margin-bottom: 14px; }
.section-title { font-family: 'Poppins', sans-serif; font-weight: 600; font-size: clamp(1.9rem, 3.6vw, 2.9rem); line-height: 1.05; letter-spacing: -0.025em; color: var(--ink); max-width: 820px; }
.section-title em { font-style: italic; color: var(--accent); }

/* ---------- GARANTIAS (3 cartões em grade com linhas, padrão mega-card) ---------- */
.garantias { display: grid; grid-template-columns: repeat(3, 1fr); border-top: 1px solid var(--line); border-left: 1px solid var(--line); background: var(--bg); }
.garantia { padding: 32px 28px; border-right: 1px solid var(--line); border-bottom: 1px solid var(--line); display: flex; gap: 18px; align-items: flex-start; }
.garantia-ico { width: 44px; height: 44px; flex-shrink: 0; border-radius: 50%; border: 1px solid var(--line-2); display: inline-flex; align-items: center; justify-content: center; color: var(--blue); }
.garantia h3 { font-family: 'Poppins', sans-serif; font-weight: 600; font-size: 1.1rem; letter-spacing: -0.01em; margin-bottom: 4px; }
.garantia p { color: var(--ink-2); font-size: 0.94rem; }
/* versão "flutuante": cartões separados que sobem sobre o fim do hero */
.inst-hero.com-cartoes { padding-bottom: 150px; }
.garantias-secao { padding: 0 0 8px; background: var(--bg); }
.garantias.elevadas { position: relative; z-index: 2; margin-top: -72px; gap: 20px; border: 0; background: transparent; }
.garantias.elevadas .garantia {
  background: var(--bg); border: 1px solid var(--line); border-radius: var(--radius);
  padding: 30px 28px; box-shadow: 0 28px 60px -36px rgba(12,0,89,0.30);
}
.garantias.elevadas .garantia-ico { background: rgba(79,116,240,0.08); border-color: rgba(79,116,240,0.25); }

/* ---------- LISTAS DO CANAL ---------- */
.duas-col { display: grid; grid-template-columns: 1fr 1fr; gap: 56px; }
.bloco-titulo { font-family: 'Poppins', sans-serif; font-weight: 600; font-size: 1.35rem; letter-spacing: -0.015em; margin-bottom: 20px; }
.lista-temas { list-style: none; display: grid; grid-template-columns: 1fr 1fr; border-top: 1px solid var(--line); border-left: 1px solid var(--line); background: var(--bg); }
.lista-temas li { padding: 14px 16px; border-right: 1px solid var(--line); border-bottom: 1px solid var(--line); font-size: 0.95rem; color: var(--ink); display: flex; gap: 10px; align-items: center; }
.lista-temas li::before { content: ''; width: 6px; height: 6px; border-radius: 50%; background: var(--blue); flex-shrink: 0; }
.passos { list-style: none; counter-reset: passo; }
.passos li { counter-increment: passo; display: grid; grid-template-columns: 52px 1fr; gap: 16px; padding: 18px 0; border-bottom: 1px solid var(--line); }
.passos li:first-child { border-top: 1px solid var(--line); }
.passos li::before { content: counter(passo, decimal-leading-zero); font-family: 'JetBrains Mono', monospace; color: var(--blue); font-size: 0.9rem; padding-top: 2px; }
.passos strong { display: block; font-family: 'Poppins', sans-serif; font-weight: 600; font-size: 1.02rem; margin-bottom: 2px; }
.passos span { color: var(--ink-2); font-size: 0.94rem; }

.regras { background: var(--bg); border: 1px solid var(--line); border-left: 3px solid var(--blue); padding: 28px 32px; }
.regras h3 { font-family: 'JetBrains Mono', monospace; font-size: 0.78rem; letter-spacing: 0.08em; text-transform: uppercase; color: var(--blue); margin-bottom: 14px; font-weight: 500; }
.regras ul { list-style: none; display: grid; grid-template-columns: 1fr 1fr; gap: 10px 32px; }
.regras li { padding-left: 22px; position: relative; color: var(--ink-2); font-size: 0.95rem; }
.regras li::before { content: ''; position: absolute; left: 0; top: 9px; width: 10px; height: 2px; background: var(--blue); }

/* ---------- DOWNLOAD DO CÓDIGO DE ÉTICA ---------- */
.inst-hero-sub a { color: #fff; text-decoration: underline; text-decoration-color: var(--accent-bright); text-underline-offset: 4px; }
.inst-hero-sub a:hover { color: var(--accent-bright); }
.doc-download {
  margin-top: 28px; display: grid; grid-template-columns: auto minmax(0, 1fr) auto; gap: 28px; align-items: center;
  padding: 28px 32px; background: var(--bg); border: 1px solid var(--line); border-radius: var(--radius);
  box-shadow: 0 28px 60px -40px rgba(12,0,89,0.30);
}
.doc-ico {
  width: 64px; height: 76px; border-radius: 12px; display: inline-flex; flex-direction: column; align-items: center; justify-content: center; gap: 4px;
  background: linear-gradient(160deg, var(--accent-2), var(--bg-navy)); color: #fff;
}
.doc-ico b { font-family: 'JetBrains Mono', monospace; font-size: 0.68rem; letter-spacing: 0.1em; font-weight: 600; color: var(--accent-bright); }
.doc-info small { font-family: 'JetBrains Mono', monospace; font-size: 0.74rem; letter-spacing: 0.08em; text-transform: uppercase; color: var(--blue); }
.doc-info h3 { font-family: 'Poppins', sans-serif; font-weight: 600; font-size: 1.3rem; letter-spacing: -0.015em; margin: 4px 0 6px; color: var(--ink); }
.doc-info p { color: var(--ink-2); font-size: 0.95rem; }
.doc-meta { display: inline-block; margin-top: 10px; font-size: 0.82rem; color: var(--ink-3); background: var(--bg-wash); padding: 4px 10px; border-radius: 999px; }
.doc-acoes { display: flex; gap: 12px; flex-wrap: wrap; justify-content: flex-end; }
.aviso-lgpd { margin-top: 28px; display: flex; gap: 14px; align-items: flex-start; padding: 20px 24px; background: var(--bg-2); border: 1px solid var(--line); font-size: 0.93rem; color: var(--ink-2); }
.aviso-lgpd strong { color: var(--ink); }

/* Faixa CTA navy */
/* CTA final: cartão navy dentro de seção clara, para não encostar no rodapé (também navy) */
.cta-faixa { background: var(--bg); padding: 88px 0 104px; }
.cta-cartao {
  position: relative; overflow: hidden; isolation: isolate;
  display: flex; justify-content: space-between; align-items: center; gap: 32px; flex-wrap: wrap;
  padding: 56px 64px; border-radius: 24px; color: #fff;
  background: linear-gradient(135deg, var(--accent-2) 0%, var(--bg-navy) 55%, var(--bg-navy-2) 100%);
  box-shadow: 0 40px 80px -48px rgba(12,0,89,0.55);
}
/* bolinhas chapadas (padrão da marca) no canto direito */
.cta-cartao::before {
  content: ''; position: absolute; z-index: -1; pointer-events: none;
  right: -170px; top: -190px; width: 400px; height: 300px;
  background:
    radial-gradient(circle at 67.5% 43%, #4F74F0 0 130px, transparent 131px),
    radial-gradient(circle at 5% 73%, #A9B8FF 0 26px, transparent 27px);
  opacity: 0.45;
}
.cta-cartao > * { position: relative; }
.cta-faixa h2 { font-family: 'Poppins', sans-serif; font-weight: 600; font-size: clamp(1.7rem, 3vw, 2.4rem); letter-spacing: -0.02em; line-height: 1.1; color: #fff; }
.cta-faixa h2 em { font-style: italic; color: var(--accent-bright); }
.cta-faixa p { color: var(--ink-on-navy-2); margin-top: 10px; }
.cta-faixa .btn-primary { background: #fff; color: var(--accent); }
.cta-faixa .btn-primary:hover { background: #fff; color: var(--accent-2); }
.cta-faixa .btn-secondary { background: rgba(255,255,255,0.08); border-color: rgba(255,255,255,0.35); color: #fff; }
.cta-faixa .btn-secondary:hover { border-color: var(--accent-bright); color: var(--accent-bright); }
.cta-botoes { display: flex; gap: 12px; flex-wrap: wrap; }

/* ---------- FORMULÁRIO (canal) ---------- */
.form-area { padding: 56px 0 96px; }
.form-grid { display: grid; grid-template-columns: minmax(0, 1fr) 340px; gap: 40px; align-items: start; }
.cartao { background: var(--bg); border: 1px solid var(--line); border-radius: var(--radius); padding: 40px; box-shadow: 0 30px 80px -40px rgba(12,0,89,0.18); }
.stepper { list-style: none; display: flex; align-items: center; gap: 0; margin-bottom: 40px; }
.stepper li { display: flex; align-items: center; gap: 10px; flex: 1; font-size: 0.88rem; color: var(--ink-3); font-weight: 500; white-space: nowrap; }
.stepper li:last-child { flex: 0 0 auto; }
.stepper li::after { content: ''; flex: 1; height: 2px; background: var(--line-2); margin: 0 12px; min-width: 16px; }
.stepper li:last-child::after { display: none; }
.stepper .bola { width: 32px; height: 32px; border-radius: 50%; border: 2px solid var(--line-2); display: inline-flex; align-items: center; justify-content: center; font-family: 'JetBrains Mono', monospace; font-size: 0.82rem; flex-shrink: 0; background: var(--bg); }
.stepper li.atual { color: var(--ink); font-weight: 700; }
.stepper li.atual .bola { background: var(--accent); border-color: var(--accent); color: #fff; }
.stepper li.feito .bola { background: var(--accent); border-color: var(--accent); color: #fff; }
.stepper li.feito::after { background: var(--accent); }
.etapa-num { font-family: 'JetBrains Mono', monospace; font-size: 0.76rem; letter-spacing: 0.08em; text-transform: uppercase; color: var(--blue); margin-bottom: 8px; }
.etapa h2 { font-family: 'Poppins', sans-serif; font-weight: 600; font-size: clamp(1.5rem, 2.6vw, 2rem); letter-spacing: -0.02em; line-height: 1.15; margin-bottom: 6px; }
.etapa .ajuda { color: var(--ink-2); margin-bottom: 28px; }
.js .etapa { display: none; }
.js .etapa.ativa { display: block; }
.etapa + .etapa { margin-top: 48px; padding-top: 48px; border-top: 1px solid var(--line); }
.js .etapa + .etapa { margin-top: 0; padding-top: 0; border-top: 0; }

.campo { margin-bottom: 22px; }
.campo > label, .campo > .rotulo, fieldset > legend { display: block; font-weight: 700; font-size: 0.93rem; color: var(--ink); margin-bottom: 8px; }
.campo .opcional { font-weight: 500; color: var(--ink-3); }
.campo .dica { font-size: 0.84rem; color: var(--ink-3); margin-top: 6px; }
fieldset { border: 0; min-width: 0; }
input[type=text], input[type=email], input[type=tel], input[type=password], select, textarea {
  width: 100%; font: inherit; font-size: 1rem; color: var(--ink); background: var(--bg);
  border: 1px solid var(--line-2); border-radius: 10px; padding: 13px 14px; transition: border-color .2s, box-shadow .2s;
}
textarea { min-height: 170px; resize: vertical; line-height: 1.55; }
input:focus, select:focus, textarea:focus { outline: none; border-color: var(--accent); box-shadow: 0 0 0 3px rgba(79,116,240,0.18); }
.campo.erro input, .campo.erro textarea, .campo.erro select { border-color: var(--warn); }
.msg-erro { color: #B8401A; font-size: 0.86rem; margin-top: 6px; font-weight: 600; }
.duas { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }

/* Opções de rádio em cartão */
.opcoes { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
.opcao { position: relative; display: flex; gap: 12px; align-items: flex-start; padding: 18px; border: 1px solid var(--line-2); border-radius: 12px; cursor: pointer; transition: border-color .2s, background .2s; }
.opcao:hover { border-color: var(--accent); }
.opcao input { margin-top: 4px; accent-color: var(--accent); width: 18px; height: 18px; flex-shrink: 0; }
.opcao strong { display: block; font-size: 0.98rem; }
.opcao span { color: var(--ink-2); font-size: 0.88rem; }
.opcao:has(input:checked) { border-color: var(--accent); background: var(--accent-soft); box-shadow: inset 0 0 0 1px var(--accent); }

/* Blocos de tipo (checkbox) */
.chips { display: grid; grid-template-columns: repeat(3, 1fr); gap: 10px; }
.chip { position: relative; display: flex; align-items: center; padding: 15px 16px; border: 1px solid var(--line-2); border-radius: 10px; cursor: pointer; font-size: 0.94rem; min-height: 58px; transition: border-color .2s, background .2s; }
.chip:hover { border-color: var(--accent); }
.chip input { position: absolute; opacity: 0; pointer-events: none; }
.chip:has(input:checked) { border-color: var(--accent); background: var(--accent-soft); box-shadow: inset 0 0 0 1px var(--accent); color: var(--accent); font-weight: 700; }
.chip:has(input:focus-visible) { outline: 3px solid var(--accent-bright); outline-offset: 2px; }

/* Pergunta-chave */
.chave { background: var(--warn-soft); border: 1px solid rgba(232,93,46,0.25); border-left: 4px solid var(--warn); border-radius: 0 10px 10px 0; padding: 22px 24px; margin-top: 28px; }
.chave legend { font-weight: 700; font-size: 1rem; color: var(--ink); margin-bottom: 12px; float: left; width: 100%; }
.chave .radios { clear: both; display: flex; flex-wrap: wrap; gap: 10px 28px; margin-bottom: 10px; }
.chave label { display: inline-flex; align-items: center; gap: 8px; cursor: pointer; font-size: 0.97rem; }
.chave input { accent-color: var(--accent); width: 18px; height: 18px; }
.chave p { font-size: 0.86rem; color: var(--ink-2); }

.arquivos-lista { list-style: none; margin-top: 10px; font-size: 0.88rem; color: var(--ink-2); }
.arquivos-lista li { padding: 6px 0; border-bottom: 1px dashed var(--line); }
input[type=file] { font: inherit; font-size: 0.93rem; width: 100%; padding: 14px; border: 1px dashed var(--line-2); border-radius: 10px; background: var(--bg-2); cursor: pointer; }

.check { display: flex; gap: 12px; align-items: flex-start; cursor: pointer; font-size: 0.95rem; color: var(--ink-2); }
.check input { accent-color: var(--accent); width: 18px; height: 18px; margin-top: 3px; flex-shrink: 0; }

.revisao { border: 1px solid var(--line); border-radius: 12px; margin-bottom: 24px; }
.revisao div { display: grid; grid-template-columns: 180px 1fr; gap: 16px; padding: 14px 18px; border-bottom: 1px solid var(--line); font-size: 0.94rem; }
.revisao div:last-child { border-bottom: 0; }
.revisao dt { color: var(--ink-3); font-weight: 600; }
.revisao dd { color: var(--ink); white-space: pre-wrap; word-break: break-word; }

.acoes { display: flex; justify-content: space-between; align-items: center; gap: 12px; margin-top: 36px; padding-top: 28px; border-top: 1px solid var(--line); }
.acoes .dica { font-size: 0.85rem; color: var(--ink-3); max-width: 280px; }
/* Sem JavaScript: todas as etapas aparecem juntas e o envio funciona igual */
html:not(.js) .so-js, html:not(.js) .so-js-flex, html:not(.js) .so-js-block { display: none !important; }
#bloco-identificacao[hidden] { display: none; }

.alerta { padding: 16px 20px; border-radius: 10px; margin-bottom: 24px; font-size: 0.95rem; }
.alerta-erro { background: #FDEDE7; border: 1px solid rgba(232,93,46,0.35); color: #8A2E10; }
.alerta-ok { background: #E8F7EF; border: 1px solid rgba(45,186,112,0.35); color: #17643C; }
.alerta-info { background: var(--bg-wash); border: 1px solid rgba(79,116,240,0.3); color: var(--accent); }

/* Painel lateral de tranquilização */
.lateral { position: sticky; top: 100px; display: grid; gap: 16px; }
.lateral .caixa { background: var(--bg-wash); border: 1px solid rgba(79,116,240,0.2); border-radius: var(--radius); padding: 26px; }
.lateral h3 { font-family: 'Poppins', sans-serif; font-weight: 600; font-size: 1.15rem; margin-bottom: 14px; }
.lateral ul { list-style: none; display: grid; gap: 12px; font-size: 0.93rem; color: var(--ink-2); }
.lateral li { display: flex; gap: 10px; align-items: flex-start; }
.lateral li svg { color: var(--blue); flex-shrink: 0; margin-top: 2px; }
.lateral .pontilhado { border: 1px dashed var(--line-2); border-radius: var(--radius); padding: 18px 20px; font-size: 0.88rem; color: var(--ink-2); background: var(--bg); }

/* ---------- PROTOCOLO (tela de envio) ---------- */
.sucesso-ico { width: 56px; height: 56px; border-radius: 50%; background: #E8F7EF; color: var(--ok); display: inline-flex; align-items: center; justify-content: center; margin-bottom: 20px; }
.credenciais { border: 2px solid var(--accent); border-radius: 12px; padding: 26px 28px; background: var(--accent-soft); margin: 24px 0 18px; display: grid; gap: 18px; }
.credenciais small { display: block; font-size: 0.84rem; color: var(--ink-2); margin-bottom: 2px; }
.credenciais code { font-family: 'JetBrains Mono', monospace; font-size: clamp(1.5rem, 3.6vw, 2.1rem); letter-spacing: 0.06em; color: var(--accent); font-weight: 500; word-break: break-all; }
.anote { background: #FDEDE7; border-left: 4px solid var(--warn); padding: 16px 20px; color: #6E2A12; font-size: 0.95rem; margin-bottom: 24px; }

/* ---------- ACOMPANHAMENTO ---------- */
.linha-tempo { list-style: none; display: grid; grid-template-columns: repeat(3, 1fr); margin: 8px 0 36px; position: relative; }
.linha-tempo li { text-align: center; position: relative; font-size: 0.92rem; color: var(--ink-3); padding-top: 44px; }
.linha-tempo li::before { content: ''; position: absolute; top: 15px; left: -50%; width: 100%; height: 2px; background: var(--line-2); z-index: 0; }
.linha-tempo li:first-child::before { display: none; }
.linha-tempo .ponto { position: absolute; top: 0; left: 50%; transform: translateX(-50%); width: 32px; height: 32px; border-radius: 50%; border: 2px solid var(--line-2); background: var(--bg); z-index: 1; display: inline-flex; align-items: center; justify-content: center; color: #fff; }
.linha-tempo li.feito { color: var(--ink); font-weight: 700; }
.linha-tempo li.feito .ponto { background: var(--accent); border-color: var(--accent); }
.linha-tempo li.feito::before { background: var(--accent); }
.linha-tempo li.atual { color: var(--ink); font-weight: 700; }
.linha-tempo li.atual .ponto { border-color: var(--blue); box-shadow: inset 0 0 0 7px var(--bg), inset 0 0 0 16px var(--blue); }
.linha-tempo li.atual::before { background: var(--accent); }
.mensagens { display: grid; gap: 12px; margin-bottom: 20px; }
.msg { padding: 16px 18px; border-radius: 12px; background: var(--bg-2); border: 1px solid var(--line); max-width: 88%; }
.msg.equipe { justify-self: start; }
.msg.denunciante { justify-self: end; background: var(--accent-soft); border-color: rgba(12,0,89,0.12); }
.msg.aguardando { background: var(--warn-soft); border-color: rgba(232,93,46,0.25); }
.msg p { white-space: pre-wrap; word-break: break-word; }
.msg small { display: block; margin-top: 6px; color: var(--ink-3); font-size: 0.8rem; }
.vazio { color: var(--ink-3); font-size: 0.93rem; padding: 18px; border: 1px dashed var(--line-2); border-radius: 12px; text-align: center; }
.resumo-final { border: 1px solid var(--line); border-left: 4px solid var(--ok); padding: 20px 22px; border-radius: 0 12px 12px 0; margin-bottom: 24px; }
.resumo-final h3 { font-size: 1rem; margin-bottom: 6px; }

/* ---------- BOTÃO SAIR RAPIDAMENTE ---------- */
.sair-rapido {
  position: fixed; right: 20px; bottom: 20px; z-index: 9999;
  display: inline-flex; align-items: center; gap: 8px;
  background: var(--ink); color: #fff; border: 2px solid #fff; border-radius: 999px;
  padding: 12px 20px 12px 16px; font: 700 0.92rem 'Manrope', sans-serif; cursor: pointer; text-decoration: none;
  box-shadow: 0 12px 32px -8px rgba(0,0,0,0.45); transition: transform .2s, background .2s;
}
.sair-rapido:hover, .sair-rapido:focus-visible { background: var(--warn); transform: translateY(-2px); color: #fff; }
.wa-float { display: none !important; } /* o botão de contato do rodapé não aparece no canal */

/* ---------- POLÍTICA DE PRIVACIDADE ---------- */
.doc-grid { display: grid; grid-template-columns: 260px minmax(0, 760px); gap: 72px; padding: 72px 0 104px; }
.doc-indice { position: sticky; top: 100px; align-self: start; }
.doc-indice .rotulo { font-family: 'JetBrains Mono', monospace; font-size: 0.74rem; letter-spacing: 0.08em; text-transform: uppercase; color: var(--blue); margin-bottom: 14px; }
.doc-indice ol { list-style: none; border-left: 1px solid var(--line); }
.doc-indice a { display: block; padding: 7px 0 7px 16px; margin-left: -1px; border-left: 2px solid transparent; color: var(--ink-2); text-decoration: none; font-size: 0.9rem; line-height: 1.35; transition: color .2s, border-color .2s; }
.doc-indice a:hover, .doc-indice a.ativo { color: var(--accent); border-left-color: var(--accent); }
.doc { color: var(--ink-2); font-size: 1.02rem; line-height: 1.75; }
.doc .doc-meta { font-family: 'JetBrains Mono', monospace; font-size: 0.78rem; letter-spacing: 0.04em; text-transform: uppercase; color: var(--ink-3); margin-bottom: 28px; }
.doc h2 { font-family: 'Poppins', sans-serif; font-weight: 600; font-size: 1.45rem; letter-spacing: -0.015em; line-height: 1.25; color: var(--ink); margin: 56px 0 16px; padding-top: 28px; border-top: 1px solid var(--line); scroll-margin-top: 100px; display: flex; gap: 14px; align-items: baseline; }
.doc h2 .n { font-family: 'JetBrains Mono', monospace; font-size: 0.85rem; font-weight: 500; color: var(--blue); letter-spacing: 0.04em; }
.doc h2:first-of-type { margin-top: 32px; }
.doc p { margin-bottom: 16px; }
.doc strong { color: var(--ink); }
.doc ul { list-style: none; margin: 4px 0 20px; }
.doc ul > li { position: relative; padding-left: 24px; margin-bottom: 12px; }
.doc ul > li::before { content: ''; position: absolute; left: 2px; top: 13px; width: 10px; height: 2px; background: var(--blue); }
.doc ul ul { margin: 10px 0 4px; }
.doc ul ul > li::before { width: 6px; height: 6px; border-radius: 50%; top: 11px; background: var(--line-2); }
.doc .termo { display: block; color: var(--ink); font-weight: 700; }
.doc .contato-dpo { margin-top: 12px; padding: 24px 28px; background: var(--bg-wash); border: 1px solid rgba(79,116,240,0.2); border-radius: var(--radius); }
.doc .contato-dpo .rotulo { font-family: 'JetBrains Mono', monospace; font-size: 0.74rem; letter-spacing: 0.08em; text-transform: uppercase; color: var(--blue); margin-bottom: 6px; }
.doc .contato-dpo strong, .doc .contato-dpo a { font-family: 'Poppins', sans-serif; font-weight: 600; font-size: 1.15rem; display: block; }
.doc .assinatura { margin-top: 36px; font-style: italic; color: var(--ink-3); }

/* ---------- PAINEL ---------- */
.painel-topo { background: var(--accent); color: #fff; padding: 18px 0; }
.painel-topo .container { display: flex; justify-content: space-between; align-items: center; gap: 16px; }
.painel-topo img { height: 30px; filter: brightness(0) invert(1); }
.painel-topo form { display: inline; }
.painel-topo button { background: transparent; border: 1px solid rgba(255,255,255,0.35); color: #fff; border-radius: 999px; padding: 8px 16px; font: 600 0.88rem 'Manrope', sans-serif; cursor: pointer; }
.tabela { width: 100%; border-collapse: collapse; background: var(--bg); border: 1px solid var(--line); font-size: 0.93rem; }
.tabela th, .tabela td { text-align: left; padding: 14px 16px; border-bottom: 1px solid var(--line); vertical-align: top; }
.tabela th { background: var(--bg-2); font-size: 0.78rem; text-transform: uppercase; letter-spacing: 0.06em; color: var(--ink-3); font-family: 'JetBrains Mono', monospace; font-weight: 500; }
.tabela tr:hover td { background: var(--accent-soft); }
.tabela a { font-family: 'JetBrains Mono', monospace; font-weight: 500; }
.etiqueta { display: inline-block; padding: 3px 10px; border-radius: 999px; font-size: 0.78rem; font-weight: 700; border: 1px solid var(--line-2); white-space: nowrap; }
.etiqueta.recebido { background: #FFF4E5; border-color: #F3C98B; color: #8A5A00; }
.etiqueta.em_analise { background: var(--bg-wash); border-color: rgba(79,116,240,0.4); color: var(--accent); }
.etiqueta.concluido { background: #E8F7EF; border-color: rgba(45,186,112,0.4); color: #17643C; }
.etiqueta.alerta { background: #FDEDE7; border-color: rgba(232,93,46,0.4); color: #8A2E10; }
.ficha { display: grid; grid-template-columns: 200px 1fr; border: 1px solid var(--line); border-radius: 12px; overflow: hidden; margin-bottom: 28px; background: var(--bg); }
.ficha dt, .ficha dd { padding: 12px 16px; border-bottom: 1px solid var(--line); font-size: 0.94rem; }
.ficha dt { background: var(--bg-2); color: var(--ink-3); font-weight: 600; }
.ficha dd { white-space: pre-wrap; word-break: break-word; }
.ficha dt:last-of-type, .ficha dd:last-of-type { border-bottom: 0; }
.painel-grid { display: grid; grid-template-columns: minmax(0, 1fr) 360px; gap: 32px; align-items: start; }
.painel-h2 { font-family: 'Poppins', sans-serif; font-weight: 600; font-size: 1.2rem; margin: 0 0 14px; }

/* ---------- RESPONSIVO ---------- */
@media (max-width: 1280px) {
  .stepper li .nome { display: none; }
  .stepper li.atual .nome { display: inline; }
}
@media (max-width: 980px) {
  .container { padding: 0 20px; }
  .section-head { grid-template-columns: 1fr; gap: 16px; margin-bottom: 40px; }
  .garantias { grid-template-columns: 1fr; }
  .duas-col, .form-grid, .painel-grid { grid-template-columns: minmax(0, 1fr); }
  .stepper li { min-width: 0; }
  .stepper li::after { margin: 0 8px; min-width: 8px; }
  .lateral { position: static; }
  .regras ul { grid-template-columns: 1fr; }
  .doc-grid { grid-template-columns: 1fr; gap: 32px; padding: 48px 0 80px; }
  .doc-indice { position: static; }
  .stepper li .nome { display: none; }
  .stepper li.atual .nome { display: inline; }
  .inst-section { padding: 72px 0; }
  .garantias.elevadas { gap: 12px; margin-top: -56px; }
  .inst-hero.com-cartoes { padding-bottom: 120px; }
  .cta-faixa { padding: 64px 0 80px; }
  .doc-download { grid-template-columns: auto minmax(0, 1fr); }
  .doc-acoes { grid-column: 1 / -1; justify-content: flex-start; }
  .cta-cartao { padding: 44px 36px; }
}
@media (max-width: 640px) {
  .inst-hero { padding: 136px 0 56px; }
  .inst-hero.compacto { padding: 136px 0 40px; }
  .cartao { padding: 24px 18px; border-radius: 12px; }
  .stepper li.atual .nome { display: none; }
  .chips { grid-template-columns: 1fr 1fr; }
  .opcoes, .duas, .lista-temas { grid-template-columns: 1fr; }
  .revisao div, .ficha { grid-template-columns: 1fr; }
  .revisao div { gap: 2px; }
  .acoes { flex-direction: column-reverse; align-items: stretch; }
  .acoes .btn-primary, .acoes .btn-secondary { width: 100%; }
  .acoes .dica { max-width: none; text-align: center; }
  .inst-hero-cta .btn-primary, .inst-hero-cta .btn-secondary { width: 100%; }
  .inst-hero.com-cartoes { padding-bottom: 100px; }
  .cta-cartao { padding: 32px 22px; border-radius: 18px; }
  .cta-botoes { width: 100%; }
  .doc-download { grid-template-columns: 1fr; padding: 24px 20px; gap: 18px; }
  .doc-acoes .btn-primary, .doc-acoes .btn-secondary { width: 100%; }
  .cta-botoes .btn-primary, .cta-botoes .btn-secondary { width: 100%; }
  .sair-rapido { right: 12px; bottom: 12px; padding: 10px 16px 10px 12px; font-size: 0.86rem; }
  .msg { max-width: 100%; }
  .tabela thead { display: none; }
  .tabela, .tabela tbody, .tabela tr, .tabela td { display: block; width: 100%; }
  .tabela tr { border-bottom: 1px solid var(--line); padding: 8px 0; }
  .tabela td { border: 0; padding: 4px 16px; }
}
@media (prefers-reduced-motion: reduce) { * { transition: none !important; scroll-behavior: auto !important; } }